Contact Us
Reservations / Ticketing
For reservations, ticket information, fare quotes and schedules, please contact:
Tel: 1-800-267-1247
Fax: 613-254-6303
TTY: 1-877-873-3718
Monday – Friday: 07:00 – 23:00
Weekends & holidays: 09:00 – 19:00
Refunds / Billing Inquiries
For Refundable Fare ticket inquiries, please contact:
Tel: 613-254-6265
Fax: 613-254-6260
E-Mail: refunds@firstair.ca
Groups / Conferences
For special group/conference fares, please call 1-877-328-8669, fax 613-254-6303 or email groups@firstair.ca (a response will be emailed back to you within 48 hours).
Elders / Seniors
For elder and senior special fares, please call 1-800-267-1247, fax 613-254-6303 or email reservations@firstair.ca (a response will be emailed back to you within 48 hours).
Customer Relations, Baggage and Cargo Claims
For Customer Relations inquiries or Baggage claims, please call 1-800-661-3591 Ext. 6361 or email customerrelations@firstair.ca.
For Cargo Claims, please call 1-800-661-3591 Ext. 6343 or email claims@firstair.ca.
For General Inquiries, please email: reservations@firstair.ca
Headquarters and Regional Offices
Headquarters |
|
| 20 Cope Drive Kanata, Ontario Canada K2M 2V8 |
Tel: 613-254-6200 Fax: 613-254-6398 |
Eastern Canada |
|
| Ed Picco Director Sales – Eastern Region |
Tel: 867-979-8309 Fax: 867-979-8316 Email: epicco@firstair.ca |
Western Canada |
|
| Mike Olson Director Sales – Western Region |
Tel: 867-669-6683 Fax: 867-669-6603 Email: molson@firstair.ca |