Passenger Services
Special Needs Passengers
First Air offers services for passengers with special needs including those in wheelchairs, those requiring extra space, and those travelling with children or pets. If you are travelling with children, be sure to ask the flight attendant for some treats and games to keep youngsters occupied.
Special Services
Alternate Media
First Air provides itinerary information via Email using the Virtually There® program. Adding an email address to the Passenger Reservation generates the itinerary. Reservations can be made via the First Air website, Phone/TTY Reservations Centre, any First Air airport location or your local travel agency. First Air can also provide flight and itinerary information via SMS or voice sent to your computer pager or mobile phone.
Attendant Fare
An attendant who accompanies and cares for a passenger with a disability during flight, will not be charged any fare when accompanying a fare paying passenger, but will be charged applicable taxes, fees and charges. A medical certificate may be required.
Stretchers
Stretchers can be accommodated on all aircraft types. Prior arrangements must be made through First Air reservations with 24 hours notice. Less than 24 hours First Air will do possible to accommodate.
Baggage Assistance
First Air will provide assistance on departure and on arrival to transport baggage between the airport terminal and curbside areas.
Boarding And Deplaning Assistance
First air will provide our passengers with assistance through the terminal facility with baggage/customs and immigration and to their departure/connection flight or to curbside ground transportation.
Mobility Aids
First Air will carry the following aids without charge:
- Wheelchairs
- Walkers, canes, crutches and braces
- Communication devices
- Prosthesis or medical device
Some mobility aids such as battery powered wheelchairs and scooters may be restricted on some aircraft types, please be sure to mention your requirements upon making your Reservation.
Onboard Briefings
At First Air safety is our first priority. Our professionally trained inflight crew will give personal safety briefings to those persons with special needs prior to takeoff. Additional service briefings may also be given enroute.
Oxygen Service
Upon request, First Air has oxygen service available on all flights. The service charge for oxygen is $100.00 CAD plus GST. Twenty-four (24) hours notice is required.
First Air does not accept personal oxygen bottles in the cabin. Some personal oxygen may be shipped as cargo with advance arrangements
Our oxygen bottles have a flow rate of 2 LPM or 4LPM at a rate of 2LPM the O2 bottle will last approximately 6.5 hours at a rate of 4LPM the O2 bottle will last approximately 3.5 hours.
Pre-Reserved Seating
Seats suitable for passengers with disabilities will be given out last. Should you have a requirement for a special seating assignment, please ensure to notify our staff upon making your Reservation. First Air has removable armrests for the ease of transfer to the passenger seat. The removable armrest seats are located near the washrooms.
Service Animals
Professionally trained service animals, which are assisting customers with disabilities, are carried on all aircraft types in the cabin at no charge
Service animals are permitted to remain on the floor at the passenger’s feet as long as they are properly harnessed. First Air will require written proof that a professional service animal institution has trained their service animal.