Delayed Baggage -- First Air

Passenger Services

Missing Baggage

At times, despite our efforts, baggage may be delayed and may not arrive with you at your destination. Missing baggage must be reported to a Customer Service Agent upon your arrival at the airport. If we are unable to deliver the luggage to you within 24 hours, you may qualify for interim expenses. Receipts are required to claim any expenses.

In the unlikely event that the Customer Service Agents at the airport are not able to locate your delayed baggage within the first seven days, our Baggage Claims office will take over the search.

The first step is to collect a complete list of your baggage contents via the Baggage Declaration Form. You may also request that our Baggage Claims Office send you one either by mail or fax.
Your additional details in the Baggage Declaration are essential to increase our ability to locate your property. Please provide specific details such as colours, sizes, brand names, logos and unique identifying items such as book titles, gifts and souvenirs.
Complete and return the form, along with all of the requested information, to Baggage Claims (see information below) within 21 days of the date of the loss so that we may begin the intensified search. Please keep a copy for your records.

First Air Baggage Claims
20 Cope Drive
Kanata, Ontario
K2M 2V8 Canada
Fax: 613-254-6362
Email: customerrelations@firstair.ca

Damaged Baggage

If your bag is damaged, please notify a Customer Service Agent before leaving the airport. Minor damage not noticed at the airport may be considered for repair if you return to the airport to report it within 24 hours of receiving your bag. Failure to report a claim for a damaged bag within the prescribed time limit releases First Air from any liability.

You must provide the airport baggage agent with your damaged bag, tickets and baggage tag. You may then choose to have First Air send the bag to an authorized repair centre, bring it to the authorized centre yourself or have the bag repaired at the repair shop of your choice by providing Baggage Claims with an estimate of the repair for approval-prior to repair.

Despite the utmost care we provide in the handling of your baggage, we are not responsible for the following: nicks, scratches, missing pullstraps, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects, damage resulting from over-packing, spillage of packed items or other damage considered to be normal wear and tear.

Limitations of Liability

Please note that, subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, First Air assumes no liability for the loss, damage, or delay in delivery of fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities, or other valuables, spirits, business documents, samples, liquids, food and other perishables; computers; prescription drugs; photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery; electronic and mechanical items; glass; musical instruments and equipment, paper (includes photographs/negatives/prints/historical documents/maps), sporting goods (tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns) which are included in the passenger's checked baggage, with or without the knowledge of the carrier.

First Air’s liability, as outlined in the governing tariffs, for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid. For travel solely between points in Canada, the maximum liability limit is $750.00 CAD.

First Air is not liable for any consequential damages such as loss of enjoyment, loss of business, inconvenience, etc.

Check-in Special Meals Special Needs Children Baggage Info Dangerous Goods Firearms Delayed Baggage Sporting Equipment Live Animals Aeroplan Travelling in the North Passenger Tariffs (PDF)		Passenger Services Missing Baggage At times, despite our efforts, baggage may be delayed and may not arrive with you at your destination. Missing baggage must be reported to a Customer Service Agent upon your arrival at the airport. If we are unable to deliver the luggage to you within 24 hours, you may qualify for interim expenses. Receipts are required to claim any expenses. In the unlikely event that the Customer Service Agents at the airport are not able to locate your delayed baggage within the first seven days, our Baggage Claims office will take over the search. The first step is to collect a complete list of your baggage contents via the Baggage Declaration Form. You may also request that our Baggage Claims Office send you one either by mail or fax. Your additional details in the Baggage Declaration are essential to increase our ability to locate your property. Please provide specific details such as colours, sizes, brand names, logos and unique identifying items such as book titles, gifts and souvenirs. Complete and return the form, along with all of the requested information, to Baggage Claims (see information below) within 21 days of the date of the loss so that we may begin the intensified search. Please keep a copy for your records. First Air Baggage Claims 20 Cope Drive Kanata, Ontario K2M 2V8 Canada Fax: 613-254-6362 Email: customerrelations@firstair.ca Damaged Baggage If your bag is damaged, please notify a Customer Service Agent before leaving the airport. Minor damage not noticed at the airport may be considered for repair if you return to the airport to report it within 24 hours of receiving your bag. Failure to report a claim for a damaged bag within the prescribed time limit releases First Air from any liability. You must provide the airport baggage agent with your damaged bag, tickets and baggage tag. You may then choose to have First Air send the bag to an authorized repair centre, bring it to the authorized centre yourself or have the bag repaired at the repair shop of your choice by providing Baggage Claims with an estimate of the repair for approval-prior to repair. Despite the utmost care we provide in the handling of your baggage, we are not responsible for the following: nicks, scratches, missing pullstraps, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects, damage resulting from over-packing, spillage of packed items or other damage considered to be normal wear and tear. Limitations of Liability Please note that, subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, First Air assumes no liability for the loss, damage, or delay in delivery of fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities, or other valuables, spirits, business documents, samples, liquids, food and other perishables; computers; prescription drugs; photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery; electronic and mechanical items; glass; musical instruments and equipment, paper (includes photographs/negatives/prints/historical documents/maps), sporting goods (tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns) which are included in the passenger's checked baggage, with or without the knowledge of the carrier. First Air’s liability, as outlined in the governing tariffs, for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid. For travel solely between points in Canada, the maximum liability limit is $750.00 CAD. First Air is not liable for any consequential damages such as loss of enjoyment, loss of business, inconvenience, etc.
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